Frequently Asked Questions
Your guide to shopping the finest timepieces at City Chain Singapore.
Are the watches sold on City Chain Singapore authentic?
Yes, all watches sold are 100% authentic. City Chain is an authorized retailer for all brands we carry, and every purchase comes with an official manufacturer's warranty.
What are the shipping options and delivery times?
We offer standard local delivery within Singapore which typically takes 3 to 5 working days. Free shipping is available for orders above a specific promotional threshold.
Can I return or exchange my watch if I change my mind?
We accept returns or exchanges within 7 days of receipt, provided the watch is in its original, unworn condition with all packaging and protective films intact.
How can I get my watch strap resized?
You can visit any City Chain boutique in Singapore with your purchase receipt or warranty card, and our staff will provide complimentary link removal or strap adjustment services.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayNow, and various Buy Now Pay Later (BNPL) options to provide you with a flexible shopping experience.
What should I do if my watch requires repair?
For repairs under warranty, please bring your watch and warranty card to any of our physical stores. We will facilitate the repair process through the brand's authorized service center.